Consumer protection in Bulgaria

A consumer is generally a natural person acting outside a trade or profession. Consumer protection usually applies when the other party is a trader or business, so a private sale between two individuals may follow different rules. Before a purchase, a trader should provide important information clearly. This commonly includes the trader's identity, the main features of the product or service, the total price, and relevant payment or delivery conditions. Advertising and sales methods must not mislead or unfairly pressure consumers. A statement can be problematic when it gives a false impression or hides important information that would affect an ordinary buying decision. Consumer contracts may use standard terms, but unfair terms can be restricted. A business cannot necessarily enforce every clause merely because it appeared in small print or the consumer clicked an acceptance box. Goods should match the contract and have the qualities reasonably expected from the agreed description. When goods do not conform, legal remedies may include bringing them into conformity and, in appropriate circumstances, a price reduction or ending the contract. Online, telephone, and other distance contracts receive special protection. Consumers commonly have information rights and may have a withdrawal right, but exceptions exist for certain goods, services, timing, or circumstances. A complaint should identify the purchase, defect or service failure, requested solution, and supporting proof. The receipt is useful, but other reliable evidence may also help establish that a transaction occurred. The Consumer Protection Commission, known as Комисия за защита на потребителите or КЗП, supervises important consumer rules and receives complaints within its competence. Sector regulators, alternative dispute bodies, payment providers, or courts may be relevant in other cases. Consumer authorities can supervise traders, but they do not automatically recover every individual payment. A consumer may still need negotiation, a payment dispute, alternative resolution, or a court claim to obtain a personal remedy.