Consumer protection in Egypt

Consumer protection applies when a person obtains goods or services for personal use from a business or professional supplier. Purely private sales and business-to-business dealings may not fit the same framework. A supplier should provide clear and truthful information about the product or service. Important features, total price, identity of the supplier, and promised conditions should not be hidden or misrepresented. A receipt or invoice links the purchase to the supplier, date, item, and price. Buyers should request one and check that its details match what they received. Defective, unsafe, falsely described, or incomplete goods can create rights against the supplier. The appropriate solution depends on the problem, evidence, contract, and nature of the product. Service disputes often concern quality, delay, unauthorized charges, or a result that differs from the written promise. A quote, booking confirmation, work order, and record of communications can show the agreed scope. Warranties can add defined repair or support promises, but their conditions should be read carefully. A commercial warranty does not necessarily describe the full set of rights available under consumer rules. Complaints should first state the problem and requested solution clearly to the supplier. If the business does not resolve it, the consumer may approach the Consumer Protection Agency, known in Arabic as جهاز حماية المستهلك, or another competent regulator. Some sectors, such as financial, communications, health, or regulated utility services, may also have specialized complaint channels. The correct authority depends on what was purchased and who supplied it. Consumer protection improves bargaining power but does not replace careful shopping. Checking the seller, written terms, total cost, delivery condition, and return process before payment prevents many disputes.