Communication in Haiti

Haiti has established communication functions, but formal, non-formal and informal access is fragmented. In everyday situations, spoken Haitian Creole, mobile calls and SMS are widely useful. Public institutions generally use Haitian Creole or French, and electronic communication with public authorities is legally provided for in both languages. No single nationwide appointment or contact convention can be relied on, so the responsible institution should confirm its current channel and opening times. CONATEL is Haiti's telecommunications regulator. It manages the national numbering plan, oversees mobile providers and internet service quality, and receives consumer complaints after the provider has been contacted. Digicel and Natcom provide mobile services. Internet providers listed in the available local research include Access Haïti, ACN, Haïnet and HDN. Haiti uses eight-digit national numbers: fixed lines generally use 2XXX XXXX, mobile numbers use 3XXX XXXX or 4XXX XXXX, and VoIP numbers use 9XXX XXXX. The international dialing prefix is 00, while 1XX numbers form a special range for emergency, assistance or other dedicated services. Regulatory work on mobile number portability is documented, but current nationwide availability is not confirmed. Access varies by network coverage, electricity supply, device ownership and location. Haiti recorded 7.5 million mobile subscriptions in 2022, internet use of 47.9% in 2024, mobile network coverage of about 70% in 2022, and home internet access of 7% in 2018. The reported network figures for 2020 were about 60% 3G coverage and 35% 4G coverage. These figures describe different years and measures; they do not guarantee service at a particular address. Mobile voice and SMS can therefore remain usable where continuous internet access is difficult. Digital communication is fragmented, and no nationwide electronic identity, government chat or accessibility channel has been reliably established. The Office des Postes d'Haïti (OPH) provides the established postal equivalent. Its services include domestic and international mail, Courrier En Nombre, postal boxes and LAD delivery of birth, marriage, death and divorce certificates. LAD costs HTG 700 per service. Annual postal-box fees are HTG 1,250 for a small box and HTG 1,500 for a large box. The central Port-au-Prince office is listed as open Monday to Friday from 8:00 to 16:00. Express Mail Service (EMS) covers more than 200 countries, provides electronic tracking and advertises delivery within a maximum of 72 hours; actual timing depends on the shipment and destination. Confirm other OPH tariffs, branch coverage and opening times locally. A telecommunications complaint should first go to the relevant provider. If the response does not resolve the problem, a complaint can be submitted to CONATEL. The complaint should identify the customer, department, commune, provider, affected area, date and time, problem category and requested solution. Relevant categories include overcharging, unwanted SMS, failed calls, service interruption, coverage, internet quality and lost minutes or data. Keep provider correspondence, payment records, location details and timestamps. No published CONATEL processing deadline has been established. Telecommunications correspondence is legally protected and providers have confidentiality duties. A legal provision provides for reimbursement when an interruption is independent of the provider, but its application to a current mobile tariff should be checked. No nationwide relay service, sign-language service, text-to-voice service or other specialist telecommunications accessibility offer has been reliably established in the available primary sources. Depending on the provider, voice, SMS, email or live chat may offer functional alternatives. A physical OPH counter or LAD service can help when digital access is unreliable. Equality in public services is recognized in principle, but the practical access arrangement should be confirmed for the specific institution. CONATEL and the International Telecommunication Union finalized a national emergency telecommunications plan for 2026 to support critical communication, rescue coordination and protection of vulnerable groups. The 1XX range is documented, but the available information does not establish specific current emergency numbers.