How can shoppers verify the real price and currency when shopping in Syria?

Ask for the current all-in price, including delivery and other fees, and confirm whether the amount is quoted in new Syrian pounds. Since 100 old Syrian pounds equal 1 new Syrian pound under the 2026 redenomination, keep the invoice or transaction record showing the amount and currency.

What should shoppers check before buying technology in Syria?

Check the IMEI or serial number, new or refurbished status, warranty, accessories, charger, voltage and the seller's repair and spare-parts support. An invoice and identifiable seller reduce problems with counterfeit goods, defects and warranty claims.

What evidence supports a complaint about an online purchase in Syria?

Keep screenshots of the listing, seller identity, product description, price, delivery promise and return terms, together with chats, invoice, delivery proof and payment record. Contact the seller first; if the issue remains unresolved, these records support a complaint to the relevant local directorate or the General Directorate of Internal Trade and Consumer Protection.

Does shopping online in Syria automatically give the buyer a general right to return the purchase?

No general cooling-off right should be assumed for every online purchase. The available remedy depends on the seller's stated return, exchange or refund terms, the product defect, the evidence and the applicable enforcement process.

Shopping in Syria

Shopping in Syria takes place through neighborhood shops, souqs, bakeries, pharmacies, specialist stores, market stalls and social-commerce sellers. Cash remains widely used, while domestic electronic payments, cards, POS terminals and services such as Sham Cash are expanding unevenly. Prices, availability, delivery, warranty and return terms vary by location and seller, so check the total price, product condition, invoice and payment currency before completing a purchase.

byNour&Omar

A souq (سوق) is a market area with multiple sellers, while a baqqaliyyah or dukkan is a neighborhood grocery shop. Groceries are also sold through bakeries, produce and meat markets, with local and imported goods affected by season, transport, exchange rates and supply routes. Bread, subsidized goods and humanitarian assistance can follow separate rules and should not be treated like ordinary retail purchases. Hygiene products, cosmetics and detergents are available through pharmacies, specialist shops and markets; check the expiry date, batch number, importer, seal, Arabic label and invoice. Buy medicines through a licensed pharmacy or another approved source rather than general retail. For clothing, confirm the size, material, origin, condition, alteration terms and whether the seller accepts exchanges or returns. For technology, check the IMEI or serial number, whether the item is new or refurbished, the warranty, accessories, charger, voltage and access to repair services and spare parts. Informal channels can carry higher risks of counterfeit or unsafe products. Online shopping uses local websites and seller pages on Facebook, Instagram and WhatsApp. Under the Electronic Transactions Law No. 3 of 2014, sellers should provide their identity or registration details, address, product specifications, price, delivery information, additional charges, payment method, warranty and after-sales terms, and return, exchange or refund conditions. Practice remains fragmented, and fake stores, non-delivery, counterfeit goods and advance-payment losses remain possible. Save screenshots of the listing and messages, the seller's details, delivery proof, invoice and payment record. The Consumer Protection Law under Legislative Decree No. 8 of 2021 supports price information, invoices, product safety and quality, correct weights and measures, protection against fraud and hoarding, and mandatory warranty obligations. These rules do not create an assumed general cooling-off period for every purchase; a remedy depends on the stated terms, the defect, available proof, the seller and the enforcement process. Contact the seller first, then use the local directorate or the General Directorate of Internal Trade and Consumer Protection under the Ministry of Economy and Industry when necessary. Complaint and inspection capacity varies by locality, and a unified complaint application announced in 2026 should be checked for actual availability. SYP cash remains common. Domestic electronic payment, cards, POS terminals and services such as Sham Cash depend on licensed providers, account access, connectivity, interoperability and local coverage. Under the 2026 currency redenomination, 100 old Syrian pounds equal 1 new Syrian pound; old notes lose legal-tender status after 30 July 2026, with a five-day withdrawal period through the Central Bank in Damascus. Confirm whether a quoted amount uses new SYP and retain the receipt or transaction ID. Foreign cards and platforms remain dependent on the issuing bank, merchant, compliance checks, shipping, customs and correspondent banking, even after broad United States and European Union economic sanctions were lifted or relaxed in 2025. Access differs between Damascus, Aleppo, Homs, coastal and northeastern areas, rural communities and displacement settings because roads, checkpoints, electricity, internet access, payment coverage, transport, safety and delivery distance affect the available choice. Repair, reuse, second-hand sales and informal resale are practical options, but formal recycling, eco-label and deposit systems are not evidenced as nationwide. Durable, repairable products with local service support can reduce replacement problems and packaging waste.

VivAVia can make mistakes. Check important information.