Insurance in Uganda

A policy states the covered risk, insured amount, premium, term, exclusions, conditions and claim procedure. Premiums usually depend on the risk, insured amount, policy period and claims history, so Uganda has no single standard price. General and non-life policies often run for up to one year, while life policies usually last longer. A policyholder should receive the policy or certificate and check renewal dates, exclusions, notice periods and documents required for a claim. Uganda requires Motor Third Party insurance for every private or commercial vehicle, van and motorcycle, except government-owned vehicles. It mainly covers death or bodily injury caused to third parties and does not pay for damage to the policyholder's own vehicle. Motor options can also include accident, fire and theft or comprehensive cover. Employers must maintain workers compensation cover for employment relationships, except active armed forces. This arrangement provides compensation for work injuries and scheduled occupational diseases through employer and labour structures rather than through a single state insurance company. An accident should be reported promptly and within the applicable statutory period, generally no later than one month; an occupational disease generally has a three-month period from the start of symptoms. NSSF, the National Social Security Fund, is a statutory retirement savings and benefits system rather than an insurance contract. For covered employees aged 16 to 55 outside the government pension system, the usual contribution is 5% from the employee and 10% from the employer, paid by the 15th of the following month. Life assurance, personal accident, private medical insurance and health maintenance organisation plans provide separate contractual protection. Uganda's planned national health insurance arrangements were not yet an established universal statutory insurance system in the reviewed material. Businesses and households can also use property, fire, theft, engineering, agricultural, liability, goods-in-transit and marine cargo cover. Imports generally require marine insurance from a locally licensed insurer under the local marine insurance rules, subject to stated exceptions and penalties. The Uganda Agriculture Insurance Scheme (UAIS) supports crop, livestock, aquaculture and apiculture insurance through a public-private partnership. For 2026, the government subsidy can reach 30% for large-scale farmers and 50% for small-scale farmers. Access commonly runs through a participating insurer or agent and may be linked to an agricultural loan. Microinsurance offers defined protection with small regular premiums and is distributed through licensed organisations, agents and regulated digital or mobile channels. Takaful uses risk-sharing, mutual assistance, transparent administration and ethical investment under Uganda's 2025 Takaful regulations; it is available to Muslims and non-Muslims. Bancassurance and mobile channels are additional distribution routes, but the insurer or intermediary must be licensed by the IRA. A buyer should check the IRA register, define the risk and desired benefits, complete the proposal and identity checks, pay the premium and retain the policy or certificate. An unlicensed seller cannot provide valid licensed insurance for a Uganda risk. For a claim, notify the insurer immediately and follow the policy procedure. Motor claims commonly require a claim form, driving permit, police report or sketch, logbook, third-party details and proof of damage or injury. Fatal claims may require a death certificate, post-mortem report and proof of the claimant's or dependant's status. The insurer should acknowledge the claim and requested documents within three working days, arrange an assessment within three working days, or within five working days for a complex case, and issue a settlement offer or written rejection within five working days after the final report and documents. Settlement targets are up to 10 working days for claims of up to UGX 10 million, 15 working days for claims above UGX 10 million and up to UGX 50 million, and 20 working days for claims above UGX 50 million after the required discharge voucher or reinsurer payment. A policyholder must pay premiums on time, give complete and truthful risk information, report losses promptly, prevent further damage, cooperate with the insurer or assessor and provide requested documents. Non-payment can cause breach, lapse or termination. A 30-day free-look period generally allows cancellation without a fee or penalty after receiving the contract or policy, although the insurer may deduct the proportional cost of cover; the rule excludes a claim already made and index insurance. Life policies may acquire a surrender value or reduced paid-up amount after the surrender period, while an early cancellation may produce no refund under the contract. If an insurer rejects a claim, it must give written reasons. Complaints should first go to the insurer and then to the IRA Complaints Bureau through iracomplaints.go.ug, ira@ira.go.ug or the IRA toll-free number 0800124124. An appeal from an IRA decision may be brought before the Insurance Appeals Tribunal within one month.